What if I have an issue with a Creator or a session?

Closr is a platform designed to facilitate a direct relationship of trust between you and the Creators you choose to support. When you book a service, you are entering into an agreement directly with that Creator.

Our role is to provide the technology that makes these connections possible, while the Creators are responsible for the quality and delivery of their own services.

Our Role in Disputes

Because your transaction is a direct engagement with the Creator,

Closr is not responsible for disputes between Creators and Fans. We do not mediate disagreements regarding the quality of a session or a Creator’s performance. All purchases of confirmed services are final and non-refundable.

However, the safety and integrity of our community are our top priority. While we do not handle personal disputes, we take violations of our platform's rules very seriously.

When and How to Report a User

You should report a user to Closr Support if you believe they have violated our core platform policies. This is not for service quality complaints, but for serious breaches of trust and safety.

You should file a report for:

• Any requests for or provision of sexually explicit or adult services.
• Hate speech or the promotion of unlawful violence.
• Harassment, bullying, or threats from another user.
• Scams or other deceptive practices.
• A Creator completely failing to show up for a confirmed session.

How to File a Report:

Send a detailed description of the incident, including the Creator's username and the session date, to our support team at support@closr.so .

Our team will investigate all reports of policy violations. If a user is found to be in breach of our Terms, we will take appropriate action, which may include the suspension or termination of their account.