Why is my payout or transaction pending?

Seeing a "pending" status can be confusing, but it's a normal part of the secure payment process. Here are the most common reasons for a delay.

For Creators: Payout Processing Time After a Fan pays for a session, the funds first enter your Closr Balance. They then need to be processed by Stripe before they become available for withdrawal.

• Standard Processing: This typically takes up to 7 business days.
• First Payout Delay: For the security of our community, your very first payout may take 7-14 days to process after your first booking. Subsequent payouts will be faster.
• Other Delays: In rare cases, payouts may be delayed for additional security checks, such as fraud reviews, chargeback investigations, or compliance reviews.

For Fans: Payment Authorization When you book a session, you might see a pending charge on your bank statement. This is a standard authorization hold to confirm your card has sufficient funds. The charge will be finalized once the Creator confirms your booking within 48 hours. If they decline or the time expires, the hold will be released.